Frequently Asked Questions

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  • How does Arizona Care Network work?

    Arizona Care Network's participating physicians will work together to share important medical information that will help them provide you with improved care more efficiently. When your physician has easy access to test results, prescriptions other doctors are writing and notes from a hospital stay, he can see the big picture of your health.

    By making it easier for your doctors to share crucial medical information, we can eliminate duplicate tests, prevent medical errors and arm them with the knowledge they need to keep you healthy. With this knowledge, and a personal relationship with each patient, they will be able to educate you about your treatment options, and help you make the best health care decisions for you.

  • How does Arizona Care Network benefit me?

    You deserve to be in control of the health care you receive. When you and your doctors are all a part of your health care team, you can take an active role in making crucial decisions about your treatment plan. The more information that is shared, and the more cooperation among your team, the improved choices will be made. You will receive the help of a care coordinator who will help you remember appointments, find community programs and education tailored to your needs and help you in your quest for a healthier you.

    When your doctors work together, there will be fewer lost medical charts and duplicate orders, and you won't find yourself repeating the same information to multiple doctors. Everybody wins.

  • What kinds of changes will I notice?

    Over time, you may notice that:

    • You don't have to fill out as many medical forms that ask for the same information
    • Your healthcare team will be up to speed on your treatment because they will be communicating with one another.
    • Test results will be shared with the entire team – no more repetitive tests ordered by different provider
  • What resources are available for patients living with complex or chronic health conditions?

    If you're living with a complex or chronic health condition, you may be assigned a Care Coordinator.

    Your Care Coordinator is here to provide you with the individual support and assistance you need. With you every step of the way, your Care Coordinator will get to know you and be a familiar face as part of your care.

    You can meet with your Care Coordinator in person or over the phone, and he or she will even attend doctor appointments with you to make sure all your questions are answered.

    • Get answers to your questions
    • Follow your doctor's treatment plan
    • Help you understand your medications
    • Coordinate your health care appointments
    • Learn tips for self-care
    • Access resources or programs that you need
  • What should I do now?

    Nothing! Your benefits have not changed and you will still receive your benefits through Original Medicare.

    All of your information is kept private and is protected by federal law; however, if you do not want Medicare to share your information with us, call 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048.

    Additionally, you may review Accountable Care Organizations and You: Frequently Asked Questions (FAQ) for People with Original Medicare, provided by the Centers for Medicare & Medicaid Services by clicking on the link below:

    Centers For Medicare & Medicaid Services

A Physician and Health System Collaboration